|
Is VoIP Really Worth It?, Part 2
The Sage Research study found that 86 percent of companies using IPC reported that productivity benefits have grown since initial deployment. For example, some survey respondents reported average time savings of 1.6 hours per move for moves, adds, and changes activity and four hours per week in all communications by each branch-office employee.
CHOOSING A PRIMARY VENDOR CAN INCREASE ROI
A study and in-depth interviews conducted by Sage Research found that implementing a network with a single, primary vendor gives the customer a substantial opportunity to achieve better ROI than a network built with systems from multiple vendors. A primary vendor supplies the network equipment, telephony systems, IP phones, and associated applications.
The financial benefit found by this study is compelling: the network cost of ownership per endpoint in a primary-vendor network is 26 percent lower than that of a multivendor network. Savings are spread equally across all areas, including network deployment and maintenance, network performance improvements, and benefits for IT and end users.
Sage Research also found that organizations that use a single, primary vendor for IP telephony have a 43 percent lower network cost of ownership than those that do not. The interview participants indicated that these savings come from factors such as 80 percent faster moves, adds, and changes (reported by a manufacturing company), 50 percent less installation time for new sites (cited by a pharmaceutical company), and US$100,000 savings per year by not hiring additional staff (from a government agency).
SCT Product Sales http://www.simplyusedphones.com/voip.html offers the products, services, support, technology expertise, and market leadership that make it a strong choice as a primary vendor. SCT Product Sales customers gain unmatched, comprehensive solutions-backed by expert services throughout the network lifecycle-while preserving their technology investments for the future.
"When you are stepping into new technologies, you have to rely on someone who fully understands them. How else can you ask the right questions? How else can you ensure that you are going in the right direction? I know if we had not gotten that help, we would have wasted a lot of time and energy trying to get to where we are today." -Steve Perkins, manager of systems and networks, Exempla Healthcare
BUSINESS CASE FOR Avaya IP Office SOLUTIONS
Most businesses plan to make a gradual migration from existing systems to new IPC solutions. These deployments will be made as needed, for example, to serve a new office, replace an obsolete PBX, or take advantage of new applications. Each of these scenarios, and each IPC technology, has distinct considerations for determining ROI.
Deployment Scenarios
Greenfield: A new telephone system is installed to serve a new or relocating facility. This presents the most compelling business case with the largest number of potential benefits because fewer traditional systems and processes must be accommodated.
Centrex Replacement: The recurring costs of an outsourced service are replaced by an internally owned telephone system.
Multisite Centralized Call Processing: Separate systems are replaced within a company or region with centralized call processing that serves multiple sites. This presents significant potential for reducing costs, consolidating redundant infrastructure, streamlining support, and standardizing network services.
Single-site PBX and ACD Replacement: The need to replace aging or obsolete voice infrastructure often begins the migration to IPC. A PBX that has reached maximum capacity or a system that is no longer supported by the vendor are typical situations for considering IPC.
|